Placing an Order

General Ordering Information

Many of our products are built upon receipt of your order. We are normally able to complete an order within two weeks. All doors are covered by a one-year limited warranty, and other items may carry a manufacturer's warranty. These documents are available upon request. All prices are subject to change without notice.

There are several ways to place an order:

On-Line

Our website is now fully integrated with a Saved Items List for your convenience. You can use this feature to submit either an order or a purchase proposal. Simply locate the item you are interested in and click the "save" or "add to saved items" button. When you are finished, you can choose either the "Purchase Now" or "Submit Proposal" options. The "Purchase Now" option will ask for credit card information while the "Submit Proposal" option will submit your choices. You can add questions to either the purchase or proposal so we can contact you with additional information and personally help you complete your order.

Important: It is necessary that you enter your correct email address. If you mistype your email address, you will not receive your order confirmation message.

Fax
(505) 867-9711

The next fastest and convenient way to order is by fax. You may fax your order any time day or night. If possible, take advantage of our online Saved Items List.  Simply shop our website as though you were going to purchase on line, and choose the "Submit Proposal" option at checkout. When asked to confirm your order, simply print the page and fax it to us. We will contact you by phone if we have any questions, so be sure to include your phone number.

Phone
(505) 867-4110 or (877) 477-8775 (toll-free)

Monday through Friday, 8:00 am to 4:30 pm Mountain Standard Time.

Postal Mail

Mail your order using the same procedures as outlined for faxing an order, then mail the printed copy to us. We will contact you if we have any questions.

Grand River Supply
1421 Camino Del Pueblo
Bernalillo, NM  87004

Payment Methods

We accept Visa, Master Card or company check. C.O.D. orders will incur additional charges.

Payment Policy

All special item orders or orders over $250.00 may require a 50% deposit. For all other orders, payment in full is required before your order can be picked up or shipped. Any order left unclaimed for 90 days or more (from the date the customer is notified of completion) will be considered abandoned. Our website is now set up for an encrypted ordering process. If you wish to use a credit card can use our online ordering process or submit a proposal request and give us the your credit card information when we call to verify your order.